Order Terms

MEYÜ is a trading name of Meyu Group Limited, a company registered in England and Wales (company number 16584975). Our registered office is at 15 Barford Close, London NW4 4XG. We trade from our counter at Marlowes Shopping Centre, Hemel Hempstead, Thursday to Sunday.

Every drink and Fudge No. 3 brownie is made fresh after you order. Nothing is pre-made or held in stock. When you complete payment through our online checkout, you're confirming an order that we begin preparing shortly afterward.

Orders are for collection only, from the MEYÜ counter at Marlowes Shopping Centre, Hemel Hempstead (in front of H. Samuel), during our opening hours (Thursday to Sunday).

Because every item is made to order and perishable, we're not able to offer cancellations once preparation has started. Under the Consumer Contracts Regulations 2013, made-to-order and perishable goods like ours are exempt from the standard 14-day distance-selling cancellation right for this reason.

If you need to cancel, message us on Instagram (@meyu.group) or email meyu.groupltd@gmail.com straight away. We'll do our best to catch it before we start, but can't guarantee a refund once your order is being made.

If something's wrong with your order (the wrong item, a quality problem, or an allergen mistake), let us know within 24 hours of collection via Instagram or email, with your order details. We'll sort it out with a replacement or a refund.

This is on top of, not instead of, your legal rights under the Consumer Rights Act 2015: food we sell must be as described, of satisfactory quality, and safe to eat.

We'll let you know when your order's ready. Please collect it promptly, since everything is made fresh. If an order isn't collected on the day it was placed, we may not be able to offer a refund for it, but message us and we'll try to help.

Payments are processed securely by Stripe. MEYÜ never sees or stores your card details.

This website and its content, including our photography, logo, and the MEYÜ name, belong to Meyu Group Limited unless stated otherwise. You're welcome to browse and share our pages, but please don't copy or reuse our content commercially without asking us first.

We try to keep the information on this site accurate and up to date, including menu items, allergen information, and opening hours, but we can't guarantee it will always be error free. If you spot something wrong, please let us know.

These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

Questions about an order? Message @meyu.group on Instagram or email meyu.groupltd@gmail.com. A real person reads every message. For how we handle your personal data, see our Privacy Policy.